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ThermadorAppliance RepairSan Francisco, Peninsula and Marin County

Same-day Thermador repair across the SF Bay Area. Built-in refrigerators (Freedom Collection), Pro and Pro Grand ranges, Star Burner cooktops, Sapphire dishwashers, Masterpiece wall ovens.

$80 diagnostic, credited toward your repair
180-day warranty on every job

Next available: Today 2-4 PM
WHAT WE FIX

Common Thermador Problems We Fix

Thermador appliances fail in patterns we have seen before. Knowing which part gives out first on your series shortens the diagnostic, and it keeps you from paying for a guess.

Thermador Star Burner Igniter and Spark Module

On Thermador Star Burner ranges (Pro and Pro Grand: PRG486, PRD486, PRG304), a small electrode sits in the center of each star. When one burner will not spark, it is usually that electrode, the spark module, or a worn switch on a front burner you use a lot. We test the part before replacing it, and most of these are done the same day when the part is on hand.

Thermador Freedom Collection Built-In Refrigerator

Freedom Collection built-ins (T18, T36, T48) act up like most premium fridges. Around year 9 to 13, a warm fresh-food side usually comes down to dusty coils first, then a tired evaporator fan, then a weak compressor capacitor. We check the simple, low-cost causes first, and we are careful with your cabinet trim.

Thermador Sapphire Dishwasher Sump and Pump

Thermador Sapphire dishwashers use the same internals as the Bosch 800 Series, so drain problems are easy to pin down. About half the time the sump filter just needs a good cleaning, and we will show you how to do it each month. The rest is usually the drain pump or a kinked hose. We slide the unit out gently so your custom panel stays perfect.

Thermador Masterpiece Wall Oven Convection and Steam

Masterpiece wall ovens (MEDS302, MEDMC301) usually show two issues as they age: a convection fan that stops (uneven baking, no fan sound on preheat) or a steam system that weakens or throws a descale error. The fan takes about 90 minutes; the steam generator is closer to 2 to 3 hours. We do both carefully through the cabinet trim.

Thermador Cooktop Star Burner Cap and Grate

Star Burner cooktops (SGSX305, SGSX365) often stop sparking for simple reasons, like a cap knocked out of place during cleaning or a sooty electrode, long before a real part fails. We start by cleaning and lining the caps back up, which usually fixes it with no parts at all. Good ignition on these comes down to getting that alignment right.

Thermador Induction Cooktop Generator Faults

When one zone goes dead on a Thermador induction top (CIT304, CIT365 Freedom), it is usually the generator board or a thermal sensor, and we can replace either one. The glass is bonded to the frame, so we lift it with suction tools and fit a fresh bonding gasket when we put it back, so the seal stays tight.

THE PROCESS

Book it, we show up, we fix it

STEP 01

Book online

Pick a time online, no phone calls.

STEP 02

Tech arrives

A licensed tech shows up on time, ready to work.

STEP 03

Diagnosis

You approve the price before any work.

STEP 04

Repair done

Every job is backed by a 180-day warranty.

BSH FAMILY

Thermador and the BSH Hausgeräte Family

Thermador is the American flagship of BSH Hausgeräte, the Munich group that also builds Bosch in the States and Gaggenau, Siemens, and Neff in Europe. In the US, BSH concentrates on Thermador and Bosch, and the two are engineered close enough that a Sapphire dishwasher and a Bosch 800 Series can take the same sump module. That is why Thermador sits where it does: German BSH mechanicals under an American premium finish, with the Star Burner range and Freedom Collection refrigeration as its own signatures.

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For service, that parentage cuts both ways. The shared BSH hardware means the common failures on a Thermador are the same ones we already solve on Bosch, with the same procedure and the same diagnostic tools. The flagship hardware, the Star Burner ignition, the Freedom Collection controls, the Masterpiece steam, needs its own steps and its own patience. It is a premium line that rewards a technician who knows both the Bosch platform underneath and the Thermador-specific access on top.

For an owner, the built-in design is the whole repair-versus-replace story. A Freedom Collection refrigerator or a Pro Grand range is trimmed into the cabinetry, so replacing one is never just the appliance, it is the cabinet refit and the reconnection that come with it. That is why these units are built to be serviced for well over a decade and why repair stays the sensible call deep into their life. We give you the specific numbers for your unit at the visit.

LOCAL EXPERTISE

Why Thermador Brand Expertise Matters

The useful thing about Thermador's BSH parentage is what it does to a repair. Where a Thermador uses hardware it shares with the Bosch 800 Series, a Sapphire dishwasher sump or an induction sensor, the part is common and reaches us quickly. Where it uses its own flagship hardware, a Star Burner spark module or a Freedom Collection control board, the part is Thermador-specific and ordered. We diagnose which of the two a fault needs before quoting, because the answer changes both the price and the timeline.

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That split runs the parts side of every Thermador job. The Bosch-shared components come through the BSH network in about 2-4 days, and where one is on hand the repair finishes sooner. The Thermador-only parts, the Star Burner, Freedom Collection, and Masterpiece assemblies, are ordered against your serial number and take longer, and a few of the oldest ship from Europe and take longer still. We give you the timeline when we quote, and the return visit carries no second trip fee for the wait.

On the economics, Thermador favours repair well into the 12 to 16 year range, and the cabinet work is what makes it so. A Freedom Collection refrigerator service from $420 on a thirteen-year-old unit buys another 4 to 6 years against a replacement that starts near $12,000 once the cabinetry is refit and the power and water reconnected. A Pro Grand range tells the same story: a spark module and burner switch from $320 against a replacement that starts near $11,000 installed. We give you the real numbers at the visit.

Transparent Pricing

You approve the price before we start

180-day warranty
On parts and labor.
$80 diagnostic
Applied toward repair if you proceed.
No hidden fees
Approve estimate before work starts.

Typical repairs range $250-$650 after diagnosis

Honest call. If the repair isn't worth fixing, we'll tell you straight - we'd rather lose the job than sell you a fix you don't need.

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Payment due upon completion.

THERMADOR PRICING

Thermador Repair Cost in Bay Area

Starting from
$280
after $80 diagnostic, applied to repair
Common repairs
Pro range from $320Freedom Collection refrigerator service from $420Sapphire dishwasher from $280Masterpiece wall oven from $340Induction cooktop from $380Star Burner cooktop from $280
Pricing note: The ranges are typical, not final. You get a written quote at the $80 diagnostic, before any work starts.
What Clients Say

What our customers actually sayWhat customers say

Thermador FAQ

Quick Answers About Thermador Repair

Usually a failed bake or broil element, a weak igniter on gas models, or a control board that stopped sending the heat signal. We test in that order, because the first two are the common, cheap failures and the board is neither. An element that has burned through often shows a blister or a visible break; an igniter that glows but never opens the gas valve has drifted out of spec and has to be measured, not eyeballed. On a Masterpiece wall oven the repair lands from $340 depending on which part failed and how the unit is trimmed into the cabinetry. A Pro range igniter and spark job runs from $320. You get a written estimate before anything is ordered, the $80 diagnostic comes off it, and the work carries a 180-day warranty.

On a Freedom Collection built-in the order of suspects is dusty condenser coils, then a tired evaporator fan, then a weak compressor capacitor. We clean the coils and rule out the simple causes before quoting a single part, because a coil packed with dust makes a healthy compressor behave like a dying one. If the fan is the problem you usually hear it before you feel it: a ticking or grinding from the freezer side. Freedom Collection service runs from $420 depending on which of the three it turns out to be, with a coil cleaning sitting at the bottom of that band. If the sealed system is genuinely at fault we tell you, instead of replacing parts around it. The $80 diagnostic is credited toward whatever you approve.

E15 means the leak sensor found water in the base pan. E24 means the machine cannot drain. They are different problems, and neither is a reason to keep running the cycle. For E15 we find where the water actually came from, usually the sump gasket, the door seal, or a cracked hose, and dry the pan before resetting the sensor, because clearing the code without finding the leak only postpones it. For E24 the culprit is a clogged filter, a blocked drain hose, or a drain pump that has lost its impeller. A Sapphire dishwasher repair runs from $280 including parts and labor, and plenty of E24 calls end with a filter clean and no parts at all. The $80 diagnostic comes off the total.

They are siblings, not the same brand. Both belong to BSH Hausgerate, the Munich group, where Thermador is the American premium flagship and Bosch the mid-tier line. They share a substantial parts catalogue: sump modules, drain pumps, water inlet valves, and induction thermal sensors move between them, which is why a Sapphire dishwasher and a Bosch 800 Series can take the same drain pump. What does not transfer is the premium hardware. Star Burner spark modules, Freedom Collection control boards, and Masterpiece oven controls are Thermador-specific and priced accordingly. The practical effect is that a shared part reaches us in about 2-4 days while a flagship part takes longer, and we give you the date once we know which. We tell you which category yours falls into before you commit to anything.

Three causes, in the order we check them. First, a burner cap nudged out of alignment during cleaning, which needs no parts and accounts for more of these calls than owners expect. Second, a worn electrode on that one burner, which sparks weakly or not at all while its neighbours behave normally. Third, a spark module beginning to fail, in which case the fault usually migrates around the cooktop instead of staying put. We line up the cap and clean the electrode before quoting a part, because a no-parts fix is still the right answer when it is the right answer. When parts are needed, a Star Burner cooktop repair runs from $280. The $80 diagnostic is credited toward it, and the work carries a 180-day warranty.

By line: Pro and Pro Grand ranges run 16 to 22 years. Freedom Collection built-in refrigerators go 16 to 20. Masterpiece wall ovens land at 14 to 20, and Sapphire dishwashers at 12 to 16. The built-in lines reach the upper end because the cabinetry shelters them and because owners of built-ins actually service them. What pulls the numbers down is predictable: condenser coils nobody cleans, a sump filter left to clog until the drain pump gives up, an oven hinge that has sagged and lets heat cycle the control board. None of that is expensive to catch early. For a specific unit, one visit tells us more than any table can, and the $80 diagnostic is credited toward whatever repair you approve.

Almost always yes, because the replacement side of the ledger is ugly. A comparable Pro Grand runs from $11,000 once you count the range, delivery, refitting the built-in cabinetry, and the gas work. A spark module and burner switch service on a 14-year-old Pro Grand is a repair from $320 and typically returns 5 to 8 years of use. Thermador engineers these ranges for 16 to 22 years, so 14 is not the end of the story. The calculus changes when the control board, the valves, and the burners all fail within a season on a range past 20 years, and at that point we tell you to stop spending. You get that assessment in writing at the visit, and the $80 comes off whatever you decide.

Yes: the Sapphire DWHD440MFM and DWHD650JFP Series, and the Emerald line alongside them. The Sapphire integrated sump module shares its design with the Bosch 800 Series, which works in your favour. The parts that fail most often, meaning the sump filter, the drain pump, and the water inlet valve, are shared across BSH and quick to source. Most Sapphire calls are one of three things: an E24 drain fault, an E15 leak-sensor trip, or a door that no longer seals and drips onto the floor. A repair runs from $280 including parts and labor. Cleaning the filter is something you can do between visits, and we will show you how instead of selling it back to you. Written estimate first, $80 diagnostic credited, 180-day warranty.

Yes, we work on every unit in the line: the T18, T24, T30, T36, T42, and T48 Series Freedom Collection built-in refrigerators, freezers, and integrated drawer units. Built-in access is the part most technicians underestimate. Some models want the trim and the top grille removed in a specific order, and on a few the cabinet installer shims sit exactly where a service panel needs to come off. We work that out before we start pulling, and we photograph the installation first so it goes back the way it came out. Service on a Freedom Collection unit runs from $420 depending on the fault. The $80 diagnostic covers the visit and is credited toward the repair once you approve the written estimate.

Not usually. Thermador components come through the BSH network, ordered against your model and serial number after the diagnostic has identified the fault. Delivery runs longer than the 2-4 days a mass market part takes, and we give you the date once we know the part, not before. If the component is one we happen to have on hand, we finish the repair the same day you approve the estimate. The return visit carries no second diagnostic and no charge for the trip. Where Thermador has discontinued a part with no equivalent, we tell you upfront what the alternative costs. A written estimate comes before we order anything, and the number does not change afterward.

Yes. FixitBay LLC is a Licensed Major Appliance Technician under California License #51001, issued by the Bureau of Household Goods and Services and valid through July 31, 2027. We are independent technicians rather than a Thermador factory branch, and we do not pretend otherwise. The license number is printed on your invoice, next to the 180-day warranty on parts and labor, and the Bureau publishes a lookup if you want to verify it yourself. We carry insurance, and buildings in SOMA, Mission Bay, and downtown that require a certificate before a technician comes upstairs get one ahead of the visit. Gas ranges and cooktops get the extra care they warrant: we leak-check every joint we open and will not leave an appliance in service if a connection does not hold.

CrystalDry uses zeolite, a natural mineral that pulls moisture out of the air at the end of the cycle and releases it as heat, which is how the dishwasher dries plastics without a heating element. The mineral is not consumed the way a filter is, but after roughly three to five years of regular use its absorptive capacity falls and dishes start coming out damp. Replacing the cartridge restores it. We swap the unit, run a full cycle, and confirm the drying performance before we leave, instead of taking your word for it a week later. On a Sapphire this sits inside the dishwasher band from $280. If your dishes are wet for a different reason, usually a rinse-aid setting or an overloaded top rack, we will tell you that instead.

Yes, and the reason is the parts, not the labor. Thermador uses OEM components with no third-party equivalent worth fitting: a Star Burner spark module or a Freedom Collection control board costs several times its Bosch counterpart. What that comparison leaves out is the other side of the ledger. Replacing a Thermador appliance runs from $5,000 and a built-in replacement drags the cabinetry along with it. Against that, a range repair from $320 or a dishwasher repair from $280 is not a close call. We quote before we work, and where a repair genuinely does not make financial sense we tell you and describe what replacement would involve. The $80 diagnostic is credited toward any work you approve.

We flush the steam generator with a commercial descaling solution, clear the mineral deposits out of the internal passages, and reset the descale counter in the control board. The alert is a counter, not a measurement, so resetting it without descaling simply hides the problem until the passages narrow enough to trip a real fault. Bay Area water is hard enough that the interval matters: descale when the machine asks, not when it stops working. If the generator has scaled shut and cannot be recovered, it gets replaced, and we tell you which of the two you are facing before you approve anything. A written estimate comes first either way, the $80 diagnostic is credited toward the work, and the repair carries a 180-day warranty on parts and labor.

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Need Thermador repair today?

A Thermador star burner that will not light or a Sapphire dishwasher holding water, we handle both. Same-day or next-day, and common parts are usually on hand.

5.0 · 180-day warranty · Licensed CA #51001
Next available: Today 2-4 PM
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Same-day appliance repair in San Francisco, Marin & Peninsula · Licensed CA BHGS #51001 · (760) 543-5733 · © 2026 FixitBay LLCAll rights reserved