FixitBay LLC Appliance Repair (“FixitBay LLC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you interact with us, including through our website, ads (including lead forms), phone calls, texts, and email.

Information We Collect

We may collect the following types of information:

A. Information You Provide

Contact details: name, phone number, email address

Service details: service address or ZIP code, appliance type, problem description, preferred time/date

Messages you send us (via forms, SMS, email, or platform messaging)

B. Information Collected Automatically (Website)

Basic usage data such as IP address, device/browser type, and pages visited

Cookies or similar technologies (see Section 6)

C. Information from Third Parties

Lead information from advertising/lead platforms when you submit a form

Scheduling/invoicing/customer management data if you interact with our CRM

How We Use Your Information

We use your information to:

Respond to your requests and provide estimates or service

Schedule visits, confirm appointments, and send service updates

Communicate by phone, text, or email about your service request

Improve our services, website, and marketing effectiveness

Prevent fraud, abuse, or spam leads

Comply with legal obligations and enforce our terms

How We Share Your Information

✓We do not sell your personal information.

We may share information only as needed with:

Service providers who help us operate (CRM tools, hosting, analytics, communications providers, payment processors)

Advertising/lead platforms to receive your submitted lead and measure ad performance

Legal/Compliance: if required by law, court order, or to protect rights and safety

Data Retention

We keep personal information only as long as reasonably necessary for:

Providing service and support

Maintaining business records (invoices, warranties, taxes)

Resolving disputes and enforcing agreements

Data Security

We use reasonable safeguards to protect your information. However, no method of transmission or storage is 100% secure.

Cookies & Analytics (Website)

Our website may use cookies or similar technologies to:

Make the site function properly

Understand traffic and improve performance

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Communications, Calls, and Text Messages (SMS)

If you contact us by phone or text, we may communicate with you using the number you provide.

By providing your phone number, you agree we may contact you by call or text about your service request and appointment updates.

We do not send marketing texts unless you explicitly opt in.

You can stop texts at any time by replying STOP.

Message and data rates may apply.

Your Privacy Rights (California)

If you are a California resident, you may have rights to request access, correction, or deletion of certain personal information. To make a request, contact us using the details below. We may need to verify your identity.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.

Contact Us

FixitBay LLC Appliance Repair & Maintenance

Phone(760) 543-5733

Emailinfo@fixitbay.net

AreaSan Francisco, Peninsula & Marin County

Websitehttps://fixitbay.net