Book it, we show up, we fix it
Pick a time online, no phone calls.
A licensed tech shows up on time, ready to work.
You approve the price before any work.
We back the work with a 180-day warranty.
Common Local Appliance Problems
FixitBay LLC is an independent, BHGS-licensed (CA License #51001) mobile appliance repair shop based in San Francisco. We are not a franchise, not a call-center network, and not a subcontracting layer for a national brand. Andrei answers the diagnostic phone himself, manages the parts inventory himself, and arrives prepared. Diagnostic fee is a flat $80, credited fully toward the repair - no Marin trip fee, no SF parking surcharge, no weekend premium.
The 22-city service footprint is deliberately tight: San Francisco (every neighborhood from Outer Sunset to Pacific Heights), the Peninsula (Daly City, SSF, San Bruno, Pacifica, Millbrae, Colma, Brisbane, Montara), and Marin County (Mill Valley, San Rafael, Sausalito, Tiburon, Belvedere, Corte Madera, Larkspur, Greenbrae, Ross, San Anselmo, Fairfax, Novato). Focusing geographically is what makes same-day routing actually possible - short drives, parts inventory matched to local appliance density, and a real understanding of bridge timing, fog-belt corrosion, and hillside access.
Local field experience shows up in the diagnosis. SF Victorian and Edwardian flats often have 60–100 amp panels that cap stackable laundry installs. Eichler and post-war Peninsula homes have slab-on-grade plumbing that changes how dishwasher and washer drain repairs are approached. Marin homes carry an unusually high concentration of Sub-Zero, Wolf, Miele, and Thermador - about 25% of Marin households have Sub-Zero, 20% have Wolf. We stock OEM start relays, spark modules, control boards, and gaskets specifically for these brands. We back each repair with a 180-day parts and labor warranty, identical across the entire 22-city footprint.
National Chains Routing You to a Stranger
Big-name appliance repair brands sell your job to whichever subcontractor is closest - different technician every visit, no continuity, no accountability.
Long Waits Because You Are Off the Main Route
Pacifica, Brisbane, Mill Valley, Fairfax, and other smaller Bay Area cities get pushed to the back of the queue by regional chains based in the East Bay or South Bay.
Generic Diagnoses That Ignore Bay Area Housing
SF Victorian junction boxes, Eichler concrete-slab plumbing, Marin hillside crawl-space access, fog-belt humidity in Outer Sunset - these need local field experience, not a generic checklist.
Phone Tree Booking Instead of a Real Person
You call for a refrigerator emergency and get a call-center ticket assigned to "the next available tech" - no one who knows your neighborhood, traffic patterns, or building type.
Premium-Brand Repairs Sent to General Technicians
Sub-Zero, Wolf, Miele, and Thermador concentrations are unusually high in SF and Marin - sending a generalist tech wastes a diagnostic visit and often produces a wrong-cause estimate.
Hidden Fees and Surprise Trip Surcharges
Out-of-area providers tack on "Marin trip fee," "SF parking surcharge," or weekend premiums that were not disclosed when you booked - a local shop has those costs already built into a flat $80 diagnostic.
Parts Order Delays for Non-Local Companies
Distant techs do not carry Bay-Area-common parts in stock - Bosch E15 clamps, Sub-Zero start relays, Wolf spark modules - and your repair stretches to a multi-visit job.
No Continuity if Something Goes Wrong
When the warranty call comes 90 days later, big chains rotate technicians and you start the explanation from scratch. A local owner-operator remembers your appliance, your model, and your address.
Quick Answers
What our customers actually sayWhat customers say
★★★★★ Rated 5.0 across 376 Google & Thumbtack reviews
“If you want a great communicator and handyman call FixitBay LLC and ask for Andrei. Our building was having issues with a clothes dryer. Andrei was great at providing me scheduling times to choose from and letting me know he was on his way to the building. He ordered parts and then let me know when he would be back to replace. Start to finish it was all done professionally. Thank you!”
“Andrei and his helper are punctual, knowledgeable, and trustworthy. We've used their services multiple times and always been satisfied. In fact, I'm about to schedule another service call.”
“Super responsive even checking in daily while our part was in transit. Andrei was quick to come to our house on a weekend for the diagnostic and then came right after the part came to install. He understood we needed our fridge working and was very helpful”
“Offered timeslots for them to come out within 1 hour of me posting job, came out right on time, Alexei fixed problem and was on his way within 20min! Will use again if ever needed.”
“If you want a great communicator and handyman call FixitBay LLC and ask for Andrei. Our building was having issues with a clothes dryer. Andrei was great at providing me …”
“Andrei and his helper are punctual, knowledgeable, and trustworthy. We've used their services multiple times and always been satisfied. In fact, I'm about to schedule ano…”
“Super responsive even checking in daily while our part was in transit. Andrei was quick to come to our house on a weekend for the diagnostic and then came right after the…”
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We service all major local appliance brands
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