Terms of Service

FixitBay LLC provides residential appliance repair and maintenance services in the San Francisco Bay Area, including San Francisco, the Peninsula (Daly City to Millbrae), and Marin County. Our services include, but are not limited to, repair and maintenance of:

All services are performed by licensed and insured technicians. FixitBay LLC holds California BHGS License #51001.

Booking

Appointments can be scheduled by phone at (760) 543-5733, via text, or through our online booking system at fixitbay.net/book. We offer same- or next-day appointment windows, subject to availability.

Cancellations

We ask that you cancel or reschedule at least 2 hours before your confirmed appointment window. Repeated no-shows or last-minute cancellations may result in a scheduling deposit requirement for future appointments.

Access

You must ensure that our technician has safe and clear access to the appliance requiring service. If access is not available at the scheduled time, this may count as a no-show.

A diagnostic fee of $80 is charged for each service visit. This fee covers the technician's travel, inspection, and diagnosis of your appliance.

Payment is due upon completion of the repair unless otherwise agreed in writing. We accept the following payment methods:

A detailed invoice is provided for every service. If a repair requires ordering parts, a deposit may be required to cover the cost of parts before the follow-up visit.

All repairs performed by FixitBay LLC are covered by a 180-day warranty on both parts and labor, beginning on the date the repair is completed.

Coverage

Exclusions

To make a warranty claim, contact us at (760) 543-5733 or info@fixitbay.net with a description of the issue.

To the fullest extent permitted by California law, FixitBay LLC's total liability for any claim arising out of or related to our services shall not exceed the amount paid by you for the specific repair giving rise to the claim.

FixitBay LLC shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, lost profits, food spoilage, water damage from pre-existing conditions, or damage arising from circumstances beyond our reasonable control.

Nothing in these Terms limits liability that cannot be excluded or limited under applicable law, including liability for fraud or gross negligence.

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in San Francisco County, California.

If you have questions, concerns, or a dispute regarding our services or these Terms, please contact us directly. We are committed to resolving issues promptly and fairly.

We encourage customers to reach out before filing any formal complaint. Most concerns can be resolved with a phone call or email within 1–2 business days.

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